Frequently asked questions

Delivery takes 7 to 10 days after your order. The estimated dates are shown on the product page and in your cart. We email you the tracking number as soon as your parcel ships.

Delivery takes 7 to 10 days. To be sure it's under the tree, order by 28 November.

Of course. It's a lovely gift for someone who wants to give it a try. And if you make the character yourself, you can give the finished piece.

Yes. The kits are made for complete beginners: we start from zero, from how to hold the hook to the very last stitch.

No talent needed, just the wish to try.

Yes. Every step is filmed slowly and up close, so you can follow the hands. Pause and rewind as many times as you like.

It depends on the model and your pace. “First steps” kits are the quickest: one evening or a few short sessions. “Next level” kits take a little more patience.

Yes. Left-handed crochet uses the same moves, mirrored. If part of the video gives you trouble, write to us: we'll help.

The kits are made for adults and teens. The finished character contains small parts (safety eyes): do not give it to children under 3.

It happens, and it's fine. In crochet you undo a few stitches and start again: the yarn is easy to rework.

If you get stuck, write to contact@popelote.com. We'll help.

€4.90 for 1 kit, and free from 2 kits. Every parcel is tracked, with the number sent by email.

Yes. You have 14 days after delivery to change your mind, no reason needed. You can open the kit to check what's inside. All the details are in our shipping and returns policy.